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 POLICIES

Shipment (When ordered online)

  • Standard shipping to the lower 48 states is free if your order is over $50. Shipping to Hawaii, Alaska, and international destinations may incur additional fees depending on the items ordered.
  • Products will be shipped out via all major carriers, including UPS, USPS, FedEx, and various freight carriers.
  • Standard shipping usually takes about 5-10 business days.
  • Green Alley will notify you via email if your order is unexpectedly delayed. We will send an email that will indicate a new ship date for your order.
  • When payment is made before 2 p.m., orders will be processed on that day.
  • If payment is received after 2 p.m., the product will be shipped the day after.
  • If payment is received after 2 p.m. on Friday, the product will be shipped on Monday.
  • No shipping on weekends and holidays.

 

Return & Exchange (Both Online or In-person)

  • You can return or exchange all products within 7 days from your order date or return them for a full refund deducting the original shipping cost.
  • Simply email us about your return and ship your item(s) to us with all contents and packaging, proof of purchase from us, and we will process your return or exchange.
  • Green Alley’s guarantee doesn’t cover damage caused by improper use or accident, ordinary wear and tear expected.
  • If your product has a manufacturing defect in its materials or workmanship, you can return it at any time.
  • If the product is free of manufacturing defects but the customer wants to exchange it anyway, the additional expense is on the customer.
  • Since Green Alley provides natural cosmetics to our customers, used or opened container will not be accepted for return or exchange.
  • Returned item must be boxed as it was delivered and exchange is only accepted when there is manufacturing defect.

 

 

 PRIVACY POLICY

 

Our Privacy Policy is intended to help you understand how we collect, use, and safeguard the personal information you choose to disclose to us so and that we collect about you so you can make an informed decision about using our website. When you use this website, you consent to the use of your personal information by Green Alley in the manner specified in this Privacy Policy. Our Privacy Policy describes how we handle information that is potentially sensitive or private. 

  • What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

  • When do we collect information?

We do not collect any personally identifiable information from you unless you voluntarily choose to submit or otherwise disclose such information to us. We collect information from you when you place an order or enter information on our site.

  • How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

- To allow us to better service you in responding to your customer service requests.

- To administer a contest, promotion, survey or other site feature.

- To quickly process your transactions.

 

  • How do we protect visitor information?
  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
    • We do not use an SSL (secure socket layer) certificate
    • We do not need an SSL because:
    • We will be doing all transaction through PayPal ,Visa and MasterCard or American Express. PayPal , Visa and MasterCard or American Express programs automatically encrypt your confidential information in transit from your computer to its using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits.
  • Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. We use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. This information is not associated with you individually.

  • We use cookies to:

 - Help remember and process the items in the shopping cart.
 - Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser (such as Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

- If you disable cookies, some features will be disabled. This may affect the user experience in that make our site may become less efficient and some of our services may not function properly.

- You can still place orders, however.

  • Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This principle does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. In the event we sell or transfer all or a portion of our business or assets, however, we reserve the right to transfer your personal information. Should such a sale or transfer occur, we will require that the transferee use personal information you have provided through this website in a manner consistent with our privacy policy and the applicable legal framework.

Non-personally identifiable visitor information may be provided to other parties, however, for marketing, advertising, or other uses.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

  • Third party links

We do not include or offer third party products or services on our website.

 

  • How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

  • How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

  • Does our site allow third party behavioral tracking?

We do not allow third party behavioral tracking

 

  • Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.greenalleyshop.com

210B Sylvan Ave, Englewood Cliffs

New Jersey, 07632 USA / greenalleyshop@gmail.com

 

  • Payment

All payments for orders will be made via PayPal , Visa and MasterCard or American Express.

PayPal , Visa and MasterCard or American Express will provide the shipping confirmation number and the order history that you can track.

Transaction details will show up on you summary page of PayPal , Visa and MasterCard or American Express.

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