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Returns & Exchanges

Return Policy (Online and In-Store Purchases)

  • If you are not completely satisfied with a purchase or gift, you may return it for a full refund or exchange it.
  • Unfortunately, we do not accept returns for international orders.
  • You may return or exchange items within 14 days from your order date. No returns or exchanges will be accepted after 14 days.*
  • Used or opened products will not be accepted for a return or exchange.
  • We apologize that we are unable to cover the cost of return shipping or refund your original shipping charges unless the return was a result of our error.
  • When returning or exchanging a purchase, please contact us via phone at 1-800-611-9701 or email us at greenalleyshop@gmail.com regarding the return/exchange and ship the appropriate items to the address on the outside packaging.
  • Returned items must include all contents with the original packaging as well as a receipt for proof of purchase. Damaged packaging and items will not be accepted for a return or exchange.
  • It may take up to one week for your return to be processed. You will receive an email confirmation once your returned items have been processed.
  • For further information or all other inquiries, please feel free to contact us.

* If there is a manufacturing issue or defect with the product, you may return it at any time. Please contact a customer representative to notify us of the issue. We apologize for any inconvenience that you may have experienced.

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